Refund Policy
Last updated: 7 October 2026
Your Australian consumer rights
Services come with consumer guarantees under Australian Consumer Law, including guarantees of due care and skill and, where applicable, fitness for a disclosed purpose and supply within a reasonable time. This policy does not remove rights or remedies available under law.
Problems with a service
If a service has a major failure, you may be entitled to cancel and receive a refund for the unused portion, or keep the contract and seek compensation for the reduced value. For a problem that can be remedied and is not major, the provider generally has an opportunity to fix it within a reasonable time. If it does not, further remedies may be available. Depending on the circumstances, compensation for reasonably foreseeable loss may also apply.
Change of mind and cancelled appointments
Consumer guarantees do not generally require a refund solely because you change your mind. Any additional change-of-mind entitlement, deposit condition or cancellation fee must be agreed and disclosed before booking and must comply with law. Contact the centre promptly to discuss a cancellation or rescheduling request. No blanket “no refunds” rule applies to statutory rights.
If the centre cannot provide your appointment
Where a booked service cannot be supplied, contact the centre to discuss rescheduling or a refund for services not provided. An alternative service or credit should not be imposed in place of a refund you are legally entitled to receive.
How to request a refund
Contact the centre that took your payment or email exoticmassageau@gmail.com or +61 416 219 811. Include the centre, appointment date, service, reason for the request and available proof of payment. A receipt is helpful, but other reasonable evidence of purchase may be accepted. Do not include full card numbers or sensitive health details in the initial message.
Assessment and payment
The responsible centre will assess the request against the circumstances, agreed booking terms and applicable consumer rights. If a refund is approved or legally required, the amount, payment method and expected timing will be communicated to you. Bank or payment-provider processing times may vary. Statutory refund rights are not limited by an arbitrary claim deadline in this policy.
Further information
See the ACCC guidance on service remedies. If a concern remains unresolved, you can seek assistance from the relevant state or territory consumer affairs agency.