Privacy Policy
Last updated: 7 October 2026
About this policy
This policy explains how information is handled when you browse this website or contact Exotica Massage. For questions about the operator of a particular centre and its treatment records, contact that centre. Our privacy contact is exoticmassageau@gmail.com or +61 416 219 811.
Information you provide
When you enquire, you may provide your name, contact details, preferred centre, appointment preferences and the contents of your message. A centre may request information relevant to safely providing a treatment. Sensitive or health information should only be requested where necessary and handled with consent or another lawful basis. Please avoid including detailed health information or payment-card details in general email or WhatsApp enquiries.
Website and technical information
The website is hosted by Wix. Hosting and delivery providers may process technical information such as your IP address, browser details, access times and requested pages. The website includes a Contact Us form and a Careers application form. These collect the details you choose to provide, including contact information, preferred location, messages, experience, availability and optional applicant photos. Applicant photos are optimized before upload and stored privately for the team to review. Authorized business users access a private admin panel.
How information is used
Information supplied for an enquiry is used to respond, arrange or administer a booking, communicate about a service, and address concerns or refund requests. Information may also be used where necessary to meet legal obligations. Direct marketing, if undertaken, must follow applicable consent and unsubscribe requirements.
Sharing and external services
Information may be shared with the selected centre and providers needed to deliver the requested service, or where required or permitted by law. Google Maps and WhatsApp buttons open third-party services governed by their own privacy terms. Wix, Google and Meta may process information outside Australia. Before providing sensitive information, ask the centre how it will be stored, who will receive it and whether overseas disclosures are involved.
Security and retention
Personal information should be protected with reasonable safeguards and kept only for service, administrative or legal needs. No internet transmission is completely secure. Retention requirements can vary according to the centre, the record and applicable law. Contact the relevant centre for its record-retention arrangements.
Access, correction and privacy concerns
Contact exoticmassageau@gmail.com or +61 416 219 811 to request access to or correction of personal information, ask about its handling, or lodge a privacy complaint. We may need to verify your identity or refer a request about treatment records to the responsible centre. Where Australian privacy law applies, requests and complaints will be handled under that law. If a concern remains unresolved, you may contact the Office of the Australian Information Commissioner or another relevant regulator.
Changes to this policy
Updates will be published on this page with a revised date. Contact us if you need clarification about a change or how it affects information already provided.
Optional location access
If you choose “Use my location”, your browser asks permission to share your location with this page. Coordinates are used within your browser to calculate approximate straight-line distances to our five centres. This feature does not send your coordinates to Exotica Massage or save them in cookies, browser storage or a database. You may decline and browse all centres. Location accuracy depends on your browser and device. Opening Google Maps or WhatsApp remains subject to those providers’ privacy terms.